1.1. This Privacy Policy describes how texachat.com Inc. (“texachat.com”, “we”, or “us”) collects, uses, stores, shares, and protects your information in connection with services offered by texachat.com including, but not limited to, services provided at or using the domain www.texachat.com (the “Site”); tools or applications including, but not limited to, mobile and other software applications related to the Site (the “Applications”); and images, text, playlists, metadata, and other material available through the Service (the “Content”) (collectively, the “Service”).
1.2. This Privacy Policy applies when you ( “you”, “User” or “Respondent”) access, visit or use any portion of the Service. For the purposes of this Privacy Policy, a “User” is a person who creates chatbots, and a “Respondent” is a person who answers those chatbots.
1.3. This Privacy Policy is part of, and is governed by, the terms and conditions set forth in the texachat.com Terms of Use.
3.1. We may amend this Privacy Policy from time to time. You may be required to accept the amended Privacy Policy upon logging in to your texachat.com Account in order to keep using the Service. Alternatively, we may post any material changes to this Privacy Policy on the Site with a notice advising of the changes in advance of the effective date of the changes. We may also notify you of material changes to this Privacy Policy, before the effective date of the changes by sending an email or in another conspicuous manner to give you a reasonable notice period. If you do not agree to the new Privacy Policy, you may terminate using the Service within the applicable thirty (30) day period and you will not be bound by the new terms. Otherwise, the new terms will take effect after thirty (30) days.
4.1. You have the right to access, rectify, cancel, and object to the processing of your personal data by directing any such requests to texachat.com through the website or through email.
texachat.com is used by “Users” (you) and by “Respondents” (your users). The information we receive from Users and Respondents and how we handle it differs, as set out below.
As a User, we collect information relating to you and your use of our Services from a variety of sources:
a) Registration information: information you provide to us when you
register for an account.
b) Chatbot data. We store your chatbot data (questions and responses) for
you.
c) Plan+Billing info: We store information about your Billing Plan. If
you have provided us with your billing details then this information is also
stored.
d) Other data you want to share: We may collect your personal information
or data if you submit it to us in other contexts. For example, if you provide us
with a testimonial, or when running a campaign with texachat.com’s chatbots.
a) Usage data: texachat.com collects usage data about the User whenever
he/she interacts with our services.
b) Device and application data: texachat.com collects data from the
device and application the User uses to access our services, such as the IP
address and browser type. We may also infer the geographic location based on the
User IP address.
c) Referral data: if the User arrives at a texachat.com website from an
external source (such as a link on another website or in an email), we record
information about the source that referred the User to us.
d) Information from third parties: texachat.com may collect User personal
information or data from third parties if the User gives permission to those
third parties to share such information with us.
e) Information from cookies: texachat.com uses third-party tracking
services that employ cookies to collect aggregated and anonymized data about
visitors to our websites. This data may include usage and User statistics.
As a Respondent, when you respond to chatbots hosted by texachat.com, we collect, on behalf and upon instructions of the Users, information relating to you and your use of our services from a variety of sources:
We collect and store the chatbot’s responses from Respondents. The texachat.com
User is responsible for that data and manages it. The texachat.com User is
usually the same person that invited the Respondent to use the chatbot and
sometimes they have their own privacy policy.
When responding to a chatbot you may provide personal information or data.
Please note that texachat.com is not responsible for the content of that
chatbot, so if you have any questions about a chatbot you are responding to,
please contact the texachat.com User directly.
a) Usage data: texachat.com collects usage data about the Respondent whenever he/she interacts with our services.
b) Device and application data: texachat.com collects data from the device and application the Respondent uses to access our services, such as, among others, the IP address, browser type and operating system. We may also infer the geographic location based on the Respondent IP address.
c) Referral data: texachat.com records information about the source that referred the Respondent to a chatbot (i.e. a link on a website or in an email).
d) Information from cookies: texachat.com uses third-party tracking
services that employ cookies and to collect aggregated and anonymized data about
visitors to our websites. This data may include usage and User statistics.
e) Email address: chat records the email address of the Respondent if
the User adds an email question to their chatbots. The Respondent may choose to
not give their email addresses when having a conversation with the chatbots that
are made by Users via texachat.com.
6.1. We use the information we collect from you to perform the services requested in connection with the “texachat.com Account” selected for the purposes described in the Terms of Use.
6.2. We also use your information to review, investigate, and analyze how to improve the services provided. We may also collect and analyze your data to monitor, maintain and improve our services and features.
6.3. We internally perform statistical and other analysis on information we collect (including usage data, device data, referral data, question and response data) to analyze and measure user behavior and trends, to understand how people use our services, and to monitor, troubleshoot, and improve our services, including to help us evaluate or devise new features.
6.4. We may use your information for internal purposes designed to keep our services secure and operational, such as testing purposes, troubleshooting, to prevent abusive activity (i.e. fraud, spam, phishing activities), and for service improvement, research, and development purposes.
6.6. We do not sell your chatbot data to third parties without your permission. We share your information with our service providers who help us to provide our services to you, in which case those third parties are required to comply with our privacy policy and any other adequate technical and organizational measures. We contractually bind these service providers to keep your information confidential and to use it only for the purpose of providing their services and pursuant to the applicable privacy legislation in the US. Your agreement to the terms of this Privacy Policy followed by your submission of information in connection with the Service represents your agreement to this practice. If you do not want your information transferred to or processed or stored in the EU or in the United States, you should not use the Service.
6.5. Likewise, we collect your personal data for the purposes of answering your questions and provide you texachat.com tips and news regarding chatbots by any means, including email and similar means of electronic communication. In order to customize such information and commercial communications as much as possible, texachat.com may use statistical techniques that allow the creation of user profiles and data segmentation. If you do not wish to receive such information and commercial communications, regardless of the form of communication used, please inform us of your decision free of charge through the above-mentioned means to exercise your rights. Your agreement to receive information can be revoked at any time, but such revocation shall not be retroactively applicable. If you do not wish to receive the above-mentioned information and commercial communications, let us know by contacting us using the “Contact Us” link on our Help Center: https://help.texachat.com
6.6. We do not sell your chatbot data to third parties without your permission. We share your information with our service providers who help us to provide our services to you, in which case those third parties are required to comply with our privacy policy and any other adequate technical and organizational measures. We contractually bind these service providers to keep your information confidential and to use it only for the purpose of providing their services and pursuant to the applicable privacy legislation in the US. Your agreement to the terms of this Privacy Policy followed by your submission of information in connection with the Service represents your agreement to this practice. If you do not want your information transferred to or processed or stored in the EU or in the United States, you should not use the Service.
6.7. Your data is not disclosed to any third party except
(i) for providing the services you requested and for which texachat.com
collaborates with third parties,
(ii) when we have your permission,
(iii) when it is required by a competent authority in the exercise of its duties
(for example in order to investigate, prevent, or take action regarding illegal
activities), or
(iv) as otherwise required by law.
6.8. We do not use your chatbot data other than as described in this
Privacy Policy and the Terms of Use.
6.9. Our servers, where we store your personal data, are located in West
Europe.
6.10. Our sub-processors comply with the Privacy Shield Principles for
all onward transfers of personal data from the EU and Switzerland.
6.11. If ownership of all or substantially all of our business changes,
or we undertake a corporate reorganization (including a merger or
consolidation), or any other action or transfer between texachat.com entities,
you expressly consent to texachat.com transferring your information to the new
owner or successor entity so that we can continue providing our services. If
required, texachat.com will notify the applicable data protection agency in each
jurisdiction of such a transfer in accordance with the notification procedures
under applicable data protection laws.
7.1. A cookie is a small string of information that the website you visit
transfers to your computer for identification purposes. Cookies can be used to
follow your activity throughout the texachat.com Service and that information
helps us to understand your preferences and improve your experience.
7.2. All of the cookies used by texachat.com are safe for your computer
and they only store information that is used by the browser. These cookies
cannot execute code and cannot be used to access content on your computer. Many
of these cookies are necessary to ensure the proper functioning of the website.
They do not contain malware or viruses. Other cookies improve user experience by
storing site preferences, language preferences, as well as information about
previously viewed content. This information is stored by cookies and used to
enhance user experience, such as identifying and resolving errors and navigation
problems.
7.3. Cookies, by themselves, do not tell us any personally identifiable
information. When you use the website texachat.com we may store the referral
information, if you signed up on texachat.com from a referral link. We also
store your session data to uniquely identify you as a User. When you use
chatbots made using texachat.com on your site, we create cookies on the
Respondent’s browser to store the usage information of the chatbots and to store
the conversation history between the chatbot and the Respondent.
7.4. You can allow, eliminate, or block cookies in your computer's
configuration settings according to the internet browser you are using at any
time.
8.1. You may cancel your account and you may opt out of receiving any
emails from texachat.com at any time by contacting our Contact Us page.
Deleting your account will cause all the chatbot data in the account to be
permanently deleted from our systems within a reasonable time period, as
permitted by law and will disable your access to any other services that require
a texachat.com account. We will respond to any such request, and any appropriate
request to access, correct, update or delete your personal information within
the time period specified by law (if applicable) or without excessive delay. We
will promptly fulfill requests to delete personal data unless the request is not
technically feasible or such data is required to be retained by law (in which
case we will block access to such data, if required by law).
8.2. You may modify your personal information by electronically
communicating to us of the changes that need to be made.
8.3. We encourage you to promptly update your personal
information when it changes. Information concerning your past behavior with the
Service may be retained by texachat.com as long as necessary for the purposes
set out below.
10.1. Please also feel free to contact us using the Contact Us option if you have any questions about this Privacy Policy.
